What is the black on the product?
The black ones are the result of physical shock and pressure applied during potato harvesting, sorting, storage and transportation.
It is a bruise or a wound that occurs.
It may not be removed completely during processing and may be contained in the products.
Please refrain from eating it because it is hard.
Also, products containing dried potatoes and other ingredients, cutting out shapes, and frying in oil are:
It may be charred. It may not be removed completely in the factory and may be contained in the products. As it is derived from raw materials, there is no harm to your body.
What is the green color on the product?
When the surface of potatoes is exposed to direct sunlight or light, the skin and inside turn green "greening". We try to remove it by machine or human hands in the manufacturing process, but it may not be removed completely. Please refrain from eating as it must be bitter.
Why are the potato chips pink color?
It happens when the weather is bad and the temperature is low during growing potatoes. This red color is the pigment of plants, and the red color of apples and strawberries is the same kind of pigment. There is no harm to your body.
There are white threads and plastics on the potato chips, what is it?
It is a fibrous part of potato called Stron. Please remove that part before eating.
We found a piece of wood in Frugra. What is it?
There may be unhulled rice husk that cannot be removed by processing.
Are the products made and sold in Japan gluten-free?
There are NOT gluten-free products made in Japan at this time.
Do the products made and sold in Japan have genetically modified raw materials?
Calbee has a policy NOT to use genetically modified food.
Japan government allows to use genetically modified raw materials only 8 kind of materials which are soybeans, potatoes, rapeseed, corn, cottonseed, beet (sugar beet), alfalfa, papaya, and 33 processed foods using 8 kind of materials.
There is no any other genetically modified materials in Japan.
Are the food additives used in the product safe?
In Japan, ingredients and the amount of additives are strictly regulated by the Food Sanitation Law.
Does it contain trans fatty acids?
Yes. Vegetable oil originally contains trans fatty acids a little.
What is the allergy shown on the products made and sold in Japan?
For products manufactured and sold in Japan, if the below 27 items are used as raw materials, labeling is applied to the package.
- eggs, milk, wheat, shrimp, crab, buckwheat, and peanuts are shown on the bag.
Products for which allergen labeling is mandatory and recommended in Japan
Obligations: eggs, milk, wheat, shrimp, crab, buckwheat, peanuts
Recommended: abalone, squid, salmon roe, orange, cashew nuts, kiwi fruit, beef, walnut, sesame seeds, salmon, mackerel, soybeans, chicken, banana, pork, Matsutake mushrooms, peach, yam, apple, gelatin
Please send your products overseas.
We regret to inform you that we DO NOT accept orders from overseas. Because our products made in Japan have been manufactured accoroding to the domestic laws and regulations.
We are not able to guarantee whether our products are in accordance with your country laws.
Is there the online shop in Japan?
Yes , Calbee has E-commerce flag ship store in Amazon Japan, LOHACO, and so on.
I would like to vist your factory tour.
If you will participate our factory tour. (Admission free)
Please refer to bellow in detail and apply via website.
1, Hokkaido factory (Chitose city) or Kiyohara factory (Utsunomiya city,Tochigi Prefecture)
2, From Monday to Thursday.
3, Only in Japanese language, or with interpreter.
■ Calbee HP -Factory tour reservation form
Your understanding would be appreciated to make the tour safe and smooth.
If you contact to Calbee groups, please click the URL below.
Your inquiry bellow will be sent to Calbee Japan. / 我们会将您的咨询内容转送到日本卡乐比.